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  1. Details of the Service Provider
    Name: Event-Immo Ltd.
    Address: H - 1065 Budapest, Révay u. 10.
    Postal address (place of business): H - 3233 Mátraháza
    Telephone: +36 21 300 7200
    E-mail: info@hotelmatra.hu
    Web: www.hotelmatra.hu
    Registered at: Metropolitan Court of Budapest as Court of Registration
    Registration number: Cg. 01-09-938039
    Tax number: 22664565-2-42
    Licensing authority: Directorate of Public Administration and Institutional Governance at the Mayor’s Office of the Town of Gyöngyös
    Contact details of licensing authority: 3200 Gyöngyös, Fő tér 13. Tel.: 37/510-300
    Operating permit number: 4/2011/Sz.

    LIFESTYLE HOTEL MÁTRA****superior is a member of the Association of Hungarian Hotels and Restaurants, the Code of Ethics of which is available at http://www.hah.hu/files/7413/5471/0384/Kdex.pdf
  2. General Rules
    1. The use of the Hotel (LIFESTYLE HOTEL MÁTRA****superior) and of the services run and provided by the Service Provider is regulated by the “General Contractual Terms and Conditions” (hereinafter: GTC).
    2. Special terms and conditions do not form part of these GTC, however they do not exclude the possibility to conclude separate, special agreements with tour operators or organisers on the basis of other terms and conditions specific for the given business.
  3. Contracting Party
    1. The services provided by the Services Providers are to be used by the Guest.
    2. In case the services are ordered from the Services Provider directly by the Guest, the Guest shall be the Contracting Party. In case the terms and conditions are fulfilled, the Service Provider and the Guest will collectively become contracting parties (hereinafter Parties).
    3. If the order for the services is submitted to the Service Provider by a third party (hereinafter: Mediator) on behalf of the Guest, the terms and conditions of co-operation are regulated by the contract concluded by the Service Provider and the Mediator. In this case the Service Provider is not required to check whether or not the third party may lawfully represent the Guest.
  4. Method and conditions of using the services
    1. The Service Provider shall send a written quote to every oral or written request submitted by the Guest. In case no concrete order is received within 48 hours after the quote is sent, the Service Provider shall no longer be bound by the given quote.
    2. The Contract is concluded only after the Service Provider confirms in writing the Guest’s written booking, and thus it shall be considered as a written Contract.
    3. No booking, agreement or modification communicated orally, or the oral confirmation thereof by the Service Provider shall be considered as a contract.
    4. The Contract on the use of the hotel services is valid for a limited period of time.
    5. If the Guest definitively leaves the room before the end of the set period of time, the Service Provider is entitled to receive the full value of the service specified in the contract. The Service Provider has the right to re-sell the room that becomes vacant before the end of the period specified in the Contract.
    6. The extension of the use of the hotel services upon the Guest’s initiative requires the Service Provider’s preliminary consent. In this case the Service Provider may request full payment for the services provided thus far.
    7. The modification and/or supplementation of the Contract requires a written agreement signed by both Parties.
  5. Check-in/Check-out
    1. Rooms can be occupied from 3 PM on the date of arrival, and must be vacated by 11 AM on the day of departure (by 10 AM in the case of groups). The Hotel can provide early check-in or late check-out depending on the current occupancy of the Hotel.
  6. Prices
    1. The room rates (rack rates) are displayed either in the hotel room, or at the Hotel’s reception desk.
    2. The price lists for other services are displayed in the relevant areas of the Hotel (ARAGONIT Restaurant, PIRIT BAR, AMETHYST SPA).
    3. Guests may always receive information on service prices at the Hotel’s reception desk before the start of service.
    4. The Service Provider may change its published prices without any prior notice. The current prices of the Hotel can be found on the Hotel’s website (www.hotelmatra.hu).
    5. When disclosing the prices, the Service Provider shall specify the statutory tax rates included in the prices (VAT, tourist tax) and effective at the time the quote is made. The prices displayed include the statutory VAT, but exclude tourist tax, which is to be paid on the spot. Upon prior notice the Service Provider will charge to the Contracting Party any additional costs arising from the amendment of the tax laws in force (VAT, tourist tax).
  7. Offers, discounts
    1. The Service Provider’s offers – excluding the daily room rates – are valid only for a limited number of rooms.
    2. Current offers, discounts and promotions are advertised on the Hotel’s website.
    3. The advertised discounts are always valid for individual room bookings, unless expressly stated otherwise in our communication.
    4. The discounts advertised cannot be combined with any other discount.
    5. Discount prices are always valid depending on the current occupancy rate.
  8. Children’s discounts
    1. Children enjoy the following discounts if they share a room with their parents:
      1. For children between the ages of 0 and 4 years, accommodation, including half board is free of charge.
      2. For children between the ages of 4 and 6 25% of the extra bed and of the half or full board rate is charged.
      3. For children between the ages of 6 to 14 50% of the extra bed and of the half or full board rate is charged.
      4. For children over 14 years of age, adult rates apply for the extra bed and other services.
    2. An additional bed or a cot can be placed only in certain room types.
    3. Any request for an extra bed or a cot shall be communicated to the Service Provider in advance, at the time of the booking.
  9. Small pets
    Smaller pets weighing up to 25 kg can be admitted to designated standard rooms of the Hotel for a separate charge and under the guest’s supervision. Pets are allowed in any of the public areas only for transiting to bedrooms and without disturbing other guests. The presence of pets is prohibited in any other facilities of the Hotel, such as the restaurant, the bowling room, the entire wellness section or the gym.

    Guests must assume full responsibility for any damage caused by their pets. The Hotel’s management reserves the right to revoke the permission for keeping a pet in the Hotel if they think that it disturbs the normal operation of the Hotel, or the comfort of other guests.
  10. Cancellation policy
    1. Unless stipulated otherwise in the Hotel’s offer, each individual room reservation can be cancelled free of charge by 4 PM  (local time) on the third day prior to arrival.For National Holiday Long Weekends special cancellation policy applies: Cancellation is free of charge up to 16:00 pm on the 7th day prior to arrival. In case of late cancellation we charge the room rate for the first night for all ordered services as penalty. In case of no show, we charge the total amount of the reservation. For New Year’s Packages cancellation is free of charge up to 16:00 pm on the 21st day prior to arrival. In case of late cancellation between 21st and 7th day prior to arrival, we charge 50% of the cost of ordered services as penalty. In case of no show, we charge the total amount of the reservation.


      National holiday long weekends 2017

      • 13 - 18 April 2017 
      • 28 April - 1 May 2017
      • 2 - 5 June 2017 
      • 20 - 23 October 2017
      • 23 - 26 December 2017 
      • 27 - 30  December 2017 
      • 30  December - 01January 2018 
    2. If the Contracting Party did not secure the accommodation services by advance payment or credit card guarantee, or by any other means specified in the Contract, the Service Provider’s obligation to provide the services will cease after 4 PM local time on the 3rd day prior to arrival.
    3. If the Contracting Party secured the use of the accommodation services by advance payment, credit card guarantee or by any other means specified in the Contract, but fails to show up on the scheduled date of arrival, the Service Provider will charge a penalty specified in the Contract, but equalling at least one night’s costs. In this case the Service Provider will hold the room for the Contracting Party until 12:00 (noon) on the day following the scheduled day of arrival, after which the service obligation of the Service Provider will cease to exist.
    4. In the case of booking products linked to special conditions, group booking or events, the Service Provider will specify individual terms and conditions in the form of an individual contract.
    5. In the case of group bookings, the following cancellation and modification rules apply:
      1. up to the 60th day prior to the scheduled date of arrival, all room reservations can be cancelled without penalty;
      2. up to the 30th day prior to the scheduled date of arrival, 30% of the rooms originally booked can be cancelled without penalty;
      3. up to the 16th day prior to the scheduled date of arrival, 15% of the rooms originally booked can be cancelled without penalty;
      4. up to the 7th day prior to the scheduled date of arrival, 9% of the rooms originally booked can be cancelled without penalty;
      5. within 7 days prior to the scheduled date of arrival, none of the rooms originally booked can be cancelled without penalty.
    6. According to Article 29 (1) l) of Government Decree 45/2014. (II.26.), the 14 day right to withdraw/cancel without cause with no penalty does not apply to services provided by the Service Provider. The above terms of cancellation apply to the cancellation of services reserved online as well.
  11. Method of payment, guarantee
    1. Payment for the services ordered can be made on the spot in cash, by bank card or via bank transfer.
    2. In case of bank transfer – unless the agreement concluded with the Service Provider stipulates otherwise – the Guest shall transfer the price of the services ordered to the Hotel’s bank account prior to arrival.
    3. Individual reservations can be secured by making an advance payment. Bérc Hotel Ltd. is entitled to ask for a payment guarantee for the charges of all ordered hotel services and extras upon arrival the latest time. The payment guarantee can be credit card authorization, or full cash payment of the ordered services upon arrival. If the guest chooses bank transfer as payment method, the total sums of the ordered services should be transferred to the bank account of the hotel prior to arrival. In case of SZÉP Card payment, the hotel may ask for a full advance payment of the ordered services and the identification of the card holder.
  12. Refusal to fulfil the contract, cessation of the service obligation
    1. The Service Provider is entitled to terminate the Contract on the provision of hotel services with immediate effect, i.e. to refuse to provide the services if:
      1. the Guest is not using the room available to him/her and the facility according to the designated purpose;
      2. the Guest’s behaviour poses a challenge to the Hotel’s security, order and employees; the Guest is under the influence of alcohol or drugs, or demonstrates threatening, insulting or other unacceptable behaviour;
      3. the Guest is suffering from a contagious disease;
      4. the Guest fails to comply with the advance payment obligation by the deadline stipulated in the Contract.
    2. If the Contract between the Parties is not fulfilled due to any force majeure event, the Contract will cease to have effect.
  13. Guarantee for accommodation
    1. In the event of the Service Provider’s Hotel being unable to provide the services specified in the Contract through its own fault (e.g. overbooking, temporary operating problems, etc.), the Service Provider shall immediately provide for substitute accommodation for the Guest.
    2. The Service Provider shall:
      1. provide/offer the services specified in the Contract at the price and for the period confirmed therein – or until the end of unavailability – at another hotel of the same or higher category. All extra costs related to the provision of the substitute accommodation shall be borne by the Service Provider;
      2. provide the Guest with the opportunity to make a free phone call to let others know about the change of hotel;
      3. provide free transport for the Guest to move to the substitute hotel offered, and for the possible move back.
    3. If the Service Provider fully complies with these obligations, and the Guest accepts the substitute hotel offered to him/her, the Contracting Party may not claim damages subsequently.
  14. Sickness or death of the Guest
    1. Should the Guest become ill during the use of the hotel services, and become unable to act in his/her own interest, the Service Provider will offer medical assistance.
    2. In the event of the Guest’s sickness/death, the Service Provider will claim compensation from the sick/diseased person’s next of kin, heir or invoice payer for any medical or procedural costs, for services used by the Guest before his/her death, or for damage caused to the equipment and furniture of the Hotel in connection with the sickness/death.
  15. The Contracting Party’s rights
    1. Pursuant to the Contract, the Guest is entitled to use – for the designated purpose – the booked room as well as those facilities of the Hotel that are included in the usual services and are not subject to special terms and conditions.
    2. During his/her stay at the Hotel, the Guest may file a complaint against the fulfilment of the services provided by the Service Provider. The Service Provider agrees to manage every complaint that is provably submitted to it in writing (or included in a report) during this period.
    3. The Guest’s right to file a complaint will cease after he/she checks out from the hotel.
    4. If the Service Provider performs the services in the Contract defectively, the Contracting Party is entitled to implied warranty rights as regulated by the Hungarian Civil Code, in accordance with the nature of the services.
      1. In such cases, the Contracting Party may request the Service Provider to rectify the defect or re-perform the service, unless the fulfilment of such claim by the Contracting Party is impossible, or if it would involve disproportionate additional costs for the Service Provider compared to an alternative claim by the Contracting Party.
      2. The Contracting Party is entitled to request a price reduction or to terminate the Contract if the Service Provider refuses to rectify the defect or re-perform the service, or is unable to perform the service, or if the rectification or re-performance of the service is no longer in the interest of the Contracting Party.
      3. The Contracting Party may switch to a different implied warranty claim from the one they placed originally; however, the Contracting Party must bear the costs of the switch, unless it was justifiable, or if the Service Provider necessitates it.
      4. The Contracting Party is obligated to notify the Service Provider about the defect immediately upon discovery, but no later than 2 months after the defect is discovered. Given the nature of the services, rectification and the termination of the Contract is not possible after departure. In the case of consumers, warranty rights cannot be enforced after the 2 year forfeiture deadline following the fulfilment of the Contract.
      5. In the case of consumers, within 6 months after the fulfilment of the Contract, the enforcement of implied warranty claims is only conditional of giving notice of the discovered defect, except if this is incompatible with the nature of the defect.  After the expiration of this 6 month period, the Contracting Party is obligated to prove that the defect already existed at the time of fulfilment.
  16. The Contracting Party’s responsibilities
    1. The Contracting Party shall pay for the services ordered in the Contract by the date and method specified in the Contract.
    2. The Guest must make sure that any child in his/her care who is under the age of 14 be accompanied by an adult on the Service Provider’s hotel premises at all times.
    3. The Guest shall not bring his/her own food to the catering units of the Hotel.
  17. The Contracting Party’s liability for damages
    The Guest shall be liable for all damage and injuries that the Service Provider or a third party suffers through the fault of the Guest, the person accompanying the Guest, or other persons that the Guest is responsible for. This liability is valid even when the aggrieved party is entitled to claim damages directly from the Service Provider.
  18. The Service Provider’s rights
    Should the Guest fail to comply with his/her obligation to pay for services subject to penalty payment that he/she ordered in the Contract but did not use, the Service Provider is entitled to a lien upon the personal property that the Guest has brought to the Hotel premises to secure its claim.
  19. The Service Provider’s responsibilities
    1. Provision of hotel and other services ordered in the Contract in accordance with the requirements and service standards in force.
    2. Investigation of the Guest’s written complaint, taking actions for the management of the problem, and the recording thereof in writing.
  20. The Service Provider's liability for damages
    1. The Service Provider shall assume liability for all damage that the Guest suffers within the Service Provider’s facilities through the fault of the Service Provider or its employees.
    2. The Service Provider’s liability shall not extend to incidents
      1. that have occurred due to unavoidable causes that are beyond the control of the Service Provider’s employees or guests, and were unforeseeable at the time of contracting, and the service Provider could not be expected to prevent its occurrence or provide damage control, or
      2. that are caused by the Guest himself/herself.
    3. The Service Provider may designate areas within the Hotel that the Guest may not enter. The Service Provider will not assume liability for damage or injury suffered by the Guest in such areas.
    4. The Guest shall report any damage he/she suffers at the Hotel and shall provide the Hotel with all the information required for the clarification of the circumstances of the incident, or possibly for a police report/police investigation.
    5. The Service Provider shall also assume liability for the damage that the Guest suffers due to the disappearance or loss of, and injury to his/her belongings if the Guest has left such belongings in an area designated by the Service Provider, or designated in general for such purposes, or in his/her room, or if the Guest has handed over his/her belongings to an employee of the Service Provider that he/she may have thought to have authority to handle his/her belongings.
    6. In the above cases, Service Provider shall, by way of compensation, reimburse damage that occurs to the Guest’s belongings brought to the Hotel. Service Provider shall only be liable for the compensation of other damage occurred to the Guest’s possessions and of loss of pecuniary advantage to the extent to which the Guest proves that the damage as possible consequence of breach of contract was foreseeable at the time of contracting.
    7. The amount of damages in the above cases shall be fifty times the room rate specified in the Contract, unless the actual value of the damage sustained is smaller.
    8. The Service Provider shall only assume liability for valuables, securities and cash if it expressly takes over such items for safekeeping.
  21. Confidentiality
    During the fulfilment of its obligations specified in the Contract, the Service Provider shall act in compliance with Act CXII of 2011 on the right to informational self-determination and freedom of information, with the provisions of other legal regulations on data protection, and with the relevant internal regulations of the Contracting Party, provided they are communicated to the Service Provider.
  22. Force majeure
    Any cause or circumstance (e.g. war, fire, flood, extreme weather conditions, power outage, strike) beyond the control of either party (force majeure) will exempt either Party from the fulfilment of their contractual obligations as long as this cause or circumstance persists. The Parties agree to do their best to reduce the probability of such a cause or circumstance to the minimum, and to rectify the resulting damage or delay within the shortest possible time.
  23. Applicable law, court of trial
    1. The legal relationship between the Service Provider and the Contracting Party shall be governed by Hungarian law.
    2. The Code of Ethics of the Hungarian Hotel and Restaurant Association indicated in the preamble of the GTC contains the standards of ethical conduct applicable to the hotel services provided by the Service Provider. The Code of Ethics can be found on the website indicated in the preamble. Beyond that, no code of conduct as per Act XLVII of 2008 on the Prohibition of Unfair Business-to-Consumer Commercial Practices has been adopted in relation the services of the Service Provider.
  24. Complaint handling and dispute resolution
    1. We inform our Guests that the National Authority for Consumer Protection ceased its operation on 31 December 2016. The Ministry of National Development become its legal successor.
      From the 1st of January 2017, Consumers may initiate a reconciliation procedure at the reconciliation body competent according to their place of residence/registered address or at the township office according to their place of residence/registered address

      The list of Conciliation Boards is reported in Appendix 1 of this General Contractual Terms and Conditions and also can be found posted at the hotel reception.

  25. Website
    1. Details of visitors to the website
      1. The Service Provider collects neither the IP addresses nor other personal details of visitors to its website. The website can be browsed freely and anonymously. The Service Provider will use information on anonymous website visits exclusively for statistical purposes, for the optimisation of its Internet presence, and for the enhancement of system security. The information recorded contains no personal details at all.
      2. The Service Provider shall treat all user information and facts in a confidential manner, and shall use them exclusively for the development of its own services, the marketing of advertising spaces, and for its own research and statistical purposes. Summaries on such information shall only be published in a manner not allowing for the identification of individual Users.
      3. Automatically collected information - During visits to the website, one or more cookies (a small file containing a string of characters) will be sent to the computer of the website visitor (hereinafter referred to as Visitor) in order to uniquely identify their browser(s). The use of cookies happens through the Google Adwords system. These cookies only store the visit itself and its time, not any other information. Third-party service providers use cookies to see if the Visitor has previously visited the advertiser's site, and display ads for the Visitor on their partners' websites based on this information. Third-party service providers display advertisements for the Visitor based on their previous visit to the website with the help of cookies. Visitor can always delete cookies from their computer, or can disable the use of cookies in their browser. To manage cookies, go to your browser's Tools / Settings menu and look for the term “cookies” in Privacy settings. The Visitor can disable Google cookies on the same webpage where Google ads can be turned off. More information on how Google handles cookies is available at https://support.google.com/adwords/answer/2549063?hl=en. Disabling the use of cookies may result in reduced user experience when visiting the website, and in some features not being fully available. In addition to Bérc Hotel Ltd. and Google, the following third-party service providers may also place cookies in the Visitor’s computer: Addthis, DoubleClick, Facebook, Twitter, YouTube.
      4. The Service Provider shall have no responsibility for any of its former, already deleted web pages that have been archived by an Internet browser. Responsibility for the removal of such pages lies with the search engine operator.
      5. The html code of the web pages operated by the Service Provider may contain references to contents from/of external servers that are independent for purposes of web analytics. The web analytics provider uses only browsing-related information, and does not handle data suitable for the personal identification of individual visitors. Currently, web analytics services are provided by Google Inc. (1600 Amphitheatre Parkway, Mountain View, CA 94043) within the framework of the Google Analytics services. For further information on the company’s data protection policy please visit: http://www.google.com/privacy.html
    2. Newsletter
      1. Persons who subscribe to the newsletters of the website operated by the Service Provider will receive online newsletters and electronic direct marketing messages containing news and promotions once a month (hereinafter: Newsletters).
      2. Subscription to the Newsletter requires the User to provide his/her name and e-mail address. By subscribing to the Newsletter, the User consents to the use of his/her data provided. The Service Provider will handle such data until the User requests that they be deleted.
      3. The User may unsubscribe from the Newsletter via a direct link provided in each Newsletter, or through the website.
      4. The User is responsible for the authenticity of the personal data supplied.
    3. Data processing security
      1. The Service Provider shall protect all data, especially against unauthorised access, modification, forwarding, disclosure, deletion or destruction, as well as against accidental destruction and damage.
      2. Together with the server operators, the Service Provider shall take such technical, organisational and institutional measures for data security that provide adequate protection against risks inherent in data processing.
      3. Personal details supplied by the User can be accessed by employees of the data controller (also called: data user). The data controller shall not transfer personal data to third parties other than those designated. This provision does not pertain to mandatory data supply obligations stipulated by law that may occur only in exceptional cases. Before fulfilling any request from any authority for certain data, the data controller shall examine whether a legal basis exists for data disclosure.
      4. The Service Provider shall disclose personal details to third parties only with the explicit and prior consent of the affected person.
      5. The User understands that the Service Provider shall, upon legal authorisation, disclose personal information to the requesting authority in case the relevant legal conditions are satisfied. The User may not object to data supply based on a legal regulation, a court order or a resolution passed by a competent authority.
  26. Data protection declaration
    1. While performing its activities, the Service Provider shall pay utmost attention to the protection of personal data. It shall handle all personal data supplied to it in compliance with the legal regulations in effect at all times. It shall ensure the protection of such data, and shall take the technical and organisational measures and develop the procedural rules that are necessary for compliance with the relevant legal regulations.
    2. The data protection declaration is formulated on the basis of the legal regulations in force, with special regard to
    3. Act CXII of 2011 on the right to informational self-determination and freedom of information (hereinafter: Info Act)
    4. Directive 95/46/EC of the European Parliament and of the Council of the European Union on the protection of individuals with regard to the processing of personal data and on the free movement of such data;
    5. Act VI of 1998 on the promulgation of the Strasbourg Convention of 28 January 1981 on the protection of individuals with regard to automatic processing of personal data;
    6. Act CVIII of 2001 on certain issues of electronic commercial services and information society services;
    7. Act CXIX of 1995 on the use of name and address information serving the purposes of research and direct marketing.
  27. During the activities of the Service Provider, personal data processing shall always be based on voluntary consent. Pursuant to the Info Act, the Service Provider shall use the Users’ data exclusively for contracting, invoicing and its own advertising purposes.
  28. Types of data handled: Guest/User’s name, ID number and type, date of birth, nationality, address, signature, and video recordings.
  29. Definition and exercise of the rights of the affected persons
    1. The affected person may request information on and the correction or deletion of his/her personal data (other than those required to be held by law) by contacting the Service Provider at the contact details provided in this declaration.
    2. Upon request of the affected person, the Service Provider shall provide information on the data it handles, on the method, legal basis, timeframe of data processing, on the name and address (seat) of the data processing organisation, on its data processing related activities, on entities to whom the data are/were disclosed, and on the purpose of such data disclosures. The Service Provider must provide said information in writing, in an understandable form, free of charge and as soon as possible, but no later than within 30 days of the receipt of the request.
    3. The Service Provider shall modify incorrect personal data upon the request of the affected person.
    4. Details of visitors to the website
      1. the handling of such data is against the law,
      2. this is requested by the affected person,
      3. the data are incomplete or incorrect, and this condition cannot be lawfully rectified, provided that deletion is not prohibited by law,
      4. the purpose for which data was processed no longer exists,
      5. the timeframe for data storage as specified by law has expired,
      6. deletion is ordered by court or by the data protection commissioner.
    5. The Service Provider shall send notification on any correction or deletion to the affected person, as well as to the entities to which the data were previously disclosed for data processing purposes. Notification is not necessary if the lack of notification does not violate the lawful rights of the affected person in connection with the purpose of data processing.
    6. In case his/her rights are violated, the affected person may file a court action against the data controller.
    7. The Service Provider shall pay damages for damage caused to other persons by the unlawful handling of the affected person’s data, or by violating the requirements of technical data protection. The data controller shall be exempted from this liability if it can prove that the damage resulted from an unpreventable cause beyond the data controller’s control. No damages shall be paid if the damage was caused by the wilful act or gross negligence of the aggrieved party.
    8. Requests for legal remedy and complaints can be submitted to the Office of the Commissioner for Fundamental Rights.  

      Name: Alapvető Jogok Biztosának Hivatala (Office of the Commissioner for Fundamental Rights)
      Address: H -1051 Budapest, Nádor u. 22/c
      Telephone: +36 1 391 1400
      Fax: +36 1 391 1410
      E-mail: ugyfelszolgalat@nahih.hu adatved@obh.hu
      Web: www.naih.hu
      President: Dr. Péterfalvi Attila

    9. Details and contact information of the data controller:

      Name: Event-Immo Ltd.
      Address: H - 1065 Budapest, Révay u. 10.
      Postal address: H - 3233 Mátraháza, Hrsz.7160.
      Telephone: +36 21 300 7200
      Fax: +36 21 300 7201
      The ID number of our data management for marketing purposes: NAIH-68701/2013
      The ID number of our data management for prize game/raffle purposes: NAIH-61500/2013
      E-mail: info@hotelmatra.hu
      Web: www.hotelmatra.hu

  30. Legal disclaimer
    1. By using the services accessible on the Service Provider’s website, the User accepts the terms and conditions set out hereunder.
    2. The Service Provider has made all reasonable efforts to ensure that all information published on this website is accurate at the time of inclusion. Even so, the Service Provider assumes neither express nor implied responsibility nor warranty for the information provided through this website, and reserves the right to change or correct such information at any time without prior notice, and to delete the website or the information contained thereon in whole or in part.
    3. The Service Provider assumes no responsibility for any inaccurate or incomplete information on the website. The offers are not legally binding, and they do not constitute an obligation for the Service Provider in any form. Any decision made on the basis of information displayed on the website shall be the User’s own responsibility.
    4. The Service Provider assumes no responsibility for any loss or damage resulting from the accessibility or inaccessibility, or use of the website or of any information displayed thereon.
    5. The Service Provider assumes no responsibility for contents created, forwarded, stored, made accessible or published by third parties that are linked to the Service Provider’s website or to which the website refers.
    6. The Service Provider does not warrant continuous or error-free access to the website. The Service Provider assumes no liability for damage, losses or costs that may arise from the use of the website, from the non-functioning or ill-functioning, or breakdown of the website, from the unauthorised change of data, or that may arise due to delays in information transmission, computer viruses, line or system errors, or other similar causes.
    7. The Service Provider shall treat all information and particulars pertaining to its customers, partners and other clients, as well as its existing business relationships as trade secrets. Exemption from confidentiality can only be granted by the affected data provider. The Service Provider shall ensure the same protection to all data disclosed to it via the Internet as to data supplied to it via any other means.
    8. Copyright
      1. The Service Provider’s website, its entire visual, audio and textual content and the layout thereof, including especially names, logos, graphics, brochures, analyses and other information materials, are subject to copyright and trademark protection.
      2. The use of the website’s contents or any part thereof in any form, including especially the reproduction, assignment, revision or storage thereof for purposes other than personal use is only possible with the prior express and written permission of the Service Provider.
      3. The entire contents of the website are the property and under the control of the Service Provider. The contents of the website are protected by copyright. Unless stipulated otherwise by Act LXXVI of 1999 on copyright, no part of the website can be copied or published without the Service Provider’s prior written consent.
      4. The contents of the website or extracts therefrom can be printed or stored on a computer for personal use.
      5. The contents of messages uploaded to the website or sent to the Service Provider, as well as the authenticity and accuracy of information contained therein shall be the sender’s sole responsibility. The website is a service provided for visitors. The Service Provider reserves the right to modify or supplement the contents of the website at any time without justification or prior notice.
      6. The use of website in a manner different from that specified in, or violating the Service Provider’s terms and conditions described above may entail consequences under copyright, civil or criminal law. The Service Provider will take action against all violations that it becomes aware of.
    9. Should any provision of this legal disclaimer become invalid due to the effective legal regulations, it would not affect the validity of the other provisions.
  31. Information collected automatically
    Besides LIFESTYLE HOTEL MÁTRA****superior and Google service providers, other external service providers may place cookies on the visitor’s computer during visits to websites: Addthis, DoubleClick, Facebook, Twitter, YouTube.   The website uses the Facebook Website Custom Audiences technology with the help of which  LIFESTYLE HOTEL MÁTRA****superior advertisements will appear on the Facebook users’ Facebook surface after visiting the website and sub-sites. Learn more about the technology at   https://www.facebook.com/ads/website_custom_audiences/ where you also have the opportunity to unsubscribe as well.

     

    1. When visiting the website one or more cookie(s) - i.e. small files containing a series of characters - are sent to the visitor’s compu ter, through which the computer’s browser will be uniquely identified. The cookie is personal data. The aim of the data management is to identify the users so that we can distinguish them from each other, to store data provided during the workflow and to avoid data loss in case of disruption. The legal basis of data management is the user’s (as concerned) contribution to data management: the generated ID, date and time of the operation.
    2. According to their type and function, cookies can be:
      1. Cookies that allow sharing and liking;
      2. Cookies with basic importance, preserving the data of transactions in progress, thus their usage is essential;
      3. Cookies supporting the operation of the website, they store login details and support chat service;
      4. Cookies supporting appearance, they help in providing the website’s unified image;
      5. Cookies increasing the effectiveness, decreasing load time and enhance the user experience.
    3. Cookies used by the website can be the following:
      1. LIFESTYLE HOTEL MÁTRA****superior cookie: Necessary for the operation of workflow opened by the website. 1 year expiry.
      2. YouTube cookie: Necessary for playing videos. 1 year expiry.
      3. DoubleClick cookie: Cookie of Google remarketing. 1 and 2 year expiry.
      4. Facebook cookie: Used by certain iFrame applications. 1 year expiry.
    4. The external service providers store the user’s previous visits on the advertiser’s website and display ads on the basis of these visits on the websites of the external service providers. Advertisements are displayed for the visitor on the basis of previous visits to certain websites.   By accepting present General Terms and Conditions the Visitor acknowledges and permits to
      1. apply  Google Analytics functions with visual advertisement basis on the website (e.g. remarketing, Google Display, network display reports, or  Google Analytics demographic and request reports);
      2. align  information suitable for personal identification with other information not suitable for personal identification collected earlier with visual advertisement functions based on the DoubleClick cookie;
      3. the website to use remarketing functions of Google Analytics for online advertisements;
      4. external service providers – e.g. Google – to display our advertisements on internet websites;
      5. external service providers (e.g. Google) to use their own cookies (e.g.  Google Analytics cookie) together with cookies from a third party (e.g.  DoubleClick cookie) to gather information on the basis of the user’s previous visits to the website, to optimise and display advertising and to determine how advertisement displays, other uses of advertising services, interactions with advertisement displays and the advertising services are related to the visits on the website;
      6. the owner of the website to use interest-based advertising information of Google, or public data from a third party (e.g. age, gender, fields of interest) with the Google Analytics service.
    5. Further information:
      1. Learn more about cookies at www.aboutcookies.org.
      2. The visitor can block the visual advertising functions of Google Analytics by setting the Advertising options after logging into the Google account and can customise the  Google Display Network advertisements: https://www.google.com/settings/ads
      3. The visitor can get access to the Google Analytics Opt-out Browser here: https://tools.google.com/dlpage/gaoptout/.
      4. The visitor can delete cookies from their computer, or can block the application of cookies in the browser. Cookies can be usually handled in the browser's Tools / Options menu under the Privacy Settings.  
      5. You can read more about handling Google cookies at https://support.google.com/adwords/answer/2549063?hl=hu.  
      6. You can learn more about disabling Google interest-based advertisements at https://support.google.com/ads/answer/2662922?hl=hu. Blocking cookies can result in less user experience when visiting the website or certain services won’t be available fully, or entirely.

Appendix 1: List of Conciliation Boards in Hungary